Effective Date: June 23, 2026

Welcome to MedPlus RCM (“we,” “our,” or “us”). We operate the website https://medplusrcm.com (the “Site”) and provide medical billing, medical coding, and revenue cycle management services to healthcare providers.

Your privacy and the security of your data are critically important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Site or utilize our services.

1. Important Note on Protected Health Information (PHI) & HIPAA

MedPlus RCM operates primarily as a Business Associate to healthcare providers (Covered Entities) under the Health Insurance Portability and Accountability Act (HIPAA).

• Patient Data: Any Protected Health Information (PHI) we process on behalf of our healthcare clients is strictly governed by individual Business Associate Agreements (BAAs) and HIPAA regulations, rather than this website-specific Privacy Policy.

• Website Data: This policy primarily covers information collected from visitors to our website, corporate clients, potential leads, and individuals reaching out via our contact forms.

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you. This falls into two categories:

A. Information You Provide Directly to Us

• Contact & Corporate Data: Your name, corporate email address, phone number, practice name, job title, and geographic location when you fill out a “Contact Us” form, request a free billing review, or schedule a consultation.

• Communication Content: Any messages, feedback, or inquiries you submit through our online forms or direct emails.

B. Information Collected Automatically

• Log Data: Our servers automatically record standard web data when you visit our Site, including your IP address, browser type, operating system, referring URLs, and pages viewed.

• Cookies and Tracking Technologies: We use cookies and similar technologies to improve site functionality and analyze user traffic. You can manage your cookie preferences through your individual browser settings.

3. How We Use Your Information

We utilize the collected corporate and website data to:

• Provide, maintain, and optimize our website experience.

• Respond to inquiries, process requests for quotes, and provide customer support.

• Share administrative updates, security alerts, and promotional materials related to our RCM and billing services (you can opt-out of marketing emails at any time).

• Monitor website traffic trends and detect or prevent fraudulent or malicious activity.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information under the following limited circumstances:

• Third-Party Service Providers: We may share website analytics or administrative data with trusted third-party contractors who assist us in operating our Site and managing our business, provided they agree to keep this information confidential.

• Legal and Regulatory Compliance: We may disclose your data if required by law, subpoena, or government enforcement to protect our rights, your safety, or the safety of others.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, corporate contact information may be transferred to the acquiring entity.

5. Security of Your Data

We employ industry-standard administrative, technical, and physical security measures designed to protect your information from unauthorized access, loss, or alteration. For our RCM services, we maintain stringent, HIPAA-compliant encryption standards for data both in transit and at rest.

However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

6. Your Data Rights

Depending on your jurisdiction (such as states with comprehensive privacy laws like California, Texas, etc.), you may hold certain rights regarding your personal information, including:

• The right to request access to the personal data we hold about you.

• The right to request the correction of inaccurate or incomplete data.

• The right to request the deletion of your personal data, subject to certain legal exceptions.

To exercise any of these rights regarding website data, please contact us using the information below.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Any modifications will be posted directly on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

8. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us at:

MedPlus RCM

Website: https://medplusrcm.com

Email: info@medplusrcm.com